Goodbye Window Film, Hello New Windows (Part 2)
When I left you, I was extolling the virtues of the Pella sliding doors and replacement windows I had just had installed. Pella sliders are a no-brainer. They open and close nicely;...
Tag Archives: Customer Service
Building Moxie with Baltimore’s Newest Ace Hardware :: Canton Ace Hardware
A few weeks back I popped in to the grand opening of Baltimore’s newest Ace Hardware. A guest of the beaming Gina Schaefer, her company “A Few Cool Hardware Stores” is responsible...
For Pros Only :: The Home Depot FIRST for Pro Program (Part 3)
I wanted to begin this final installment on the Home Depot FIRST for Pro program by stating that this visit to my local store, in which I did invest some time, had...
For Pros Only :: The Home Depot FIRST for Pro Program (Part 2)
The Home Depot, First for Pro program was first rolled out about a year ago and as Bill Krum put it: "We keep building on it as we go." FIRST For Pro...
For Pros Only :: The Home Depot FIRST for Pro Program (Part 1)
I visited our local Home Depot in Lewes, Delaware and met with Pro Account Representative, Bill Krum to learn about the Home Depot FIRST for Pro Program. Bill is friendly and easy...
Fro Pros Only :: A Standard of Service || My Home Depot: FIRST for Pro
A good part of this has been fostered by getting to know some of the people who work in the stores, associates as they are known by title. My local store has...
For Pros Only :: You Can Do It, We Can Help || My Home Depot – Intro FIRST for Pro
I remember lumberyard employees being short tempered and having little capacity to suffer, those they saw as fools lightly and I believe this hostile environment set the stage for the rise of...
I Heart My Local Lumber Yard :: National Lumber
Kevin, owner of National Lumber, talks of the delicate balance between always doing the right thing for customers, but also being loyal to vendors (whom he refers to as partners). As I...