Chris Haught is the Editor of the Blogging Painters, an online resource for members of the painting industry. She is also a Contributing Editor at The Paint Contractor magazine and was listed in the Who's Who of American Painting Contractors in 2011.
. . . But I think I was wrong, sure, it was a franchise, but the systems they had in place could be adapted to any service model.
So how can we can make our service experience look like this to our customers? [...]
The whole story here depicting the essence of mastery, maybe. I mean — where the real skill comes in . . . with any, well . . . act. Like a writer with nothing to write about, an acquired level of understanding that allows the doer to step confidently into the space where prior experience falls short. [ . . . ]
Kitchen sinks and faucets have changed dramatically in the last decade. Sinks are deeper with more shapes than ever before; faucets have changed from three-piece units with separate hot-and-cold knobs to sleek single-level units and back again. [ . . . ]